Cap & Gown FAQ
Cap & Gown FAQ
- When will I receive my order?
Please allow 1-7 days for orders to be fulfilled and shipped. Once your order has been shipped it will take about 1-2 business day to arrive. Be sure to check your Tracking Number.
- I didn’t get a tracking number, where is it?
Tracking Numbers are emailed once your order has shipped. Be sure you’ve entered your Email correctly. Also, check your Junk/Spam Folder. If you still don’t have one, please contact us.
- My tracking number says my order has been delivered but it is not here, where is it?
Please be sure you have entered your shipping address correctly if you need to don’t forget to include the APT/SUITE #
Check “hiding places” around your front door or even a neighbor’s house. Stolen packages are an unfortunately common occurrence. We are NOT responsible for Loss/Stolen packages. Please contact us if this has happened anyways.
Be sure you have your order shipped to a safe and secure location.
You also have the option of picking up your order at our Office. MAY 15th - 19th 9am-4pm
- Can I pick up my order at your store?
Yes, Pick up dates
MAY 15th - 19th 9am-4pm
137 S. 9th Ave
La Puente CA 91746
- When is the last day to order?
- What size should I order?
Use the size chart as a guide. If you are under 150lbs it is best to size down for a better fit. If you are still unsure, email us your exact Height & Weight and we’ll recommend the best size.
- My Cap & Gown doesn’t fit, what do I do?
In general, Gowns run big. They are meant to be loose fitting. In the event that it is “too big” or in some cases “too small” please contact us so we can make arrangements to get the correct size.